Following our relief measure of providing 1-month service fee waiver for customers, we continue to tide these tough times together with Hong Kong's disadvantaged individuals and households by offering 10,000 free broadband subscriptions for 2 years to ease their financial burden.

Services included with the 2-year broadband subscription:

100Mbps Fibre Broadband Service
Wi-Fi Concierge (Router)^
myTV SUPER (Alpha Pack)^

^ Optional

Additional home telephone and IDD0030 services (with 30 free minutes per month) are also available for $10/month

Criteria for eligibility:

Must be a permanent Hong Kong resident and applicants must meet any of the following financial requirements:

Receive benefits from the Comprehensive Social Security Assistance (CSSA) Scheme
Monthly family income is at or below 55% of Hong Kong's Median Monthly Domestic Household Income (MMDHI)
Are full-rate recipients who benefit from the Working Family Allowance Scheme (WFA)
Are full grant recipientsâ€™ families who benefit from the Financial Assistance Schemes of the Student Finance Office
Are recipients of Old Age Living Allowance or Higher Old Age Living Allowance
Receive full medical fee waiver from the Hospital Authority ; OR

Application procedures :

Applicants should contact one of our partner organisations to submit their application
Partner organisations will issue application code to eligible applicants upon approval of their eligibility
Applicants will complete their information on the plan's designated website with their application code within 14 days
HKBN will, upon receipt of the information, arrange: Installation (new customers) or plan switch (existing customers)

Application starts from 1 April, please contact our partner organisations

*Application period starts from 1 April 2020 to 31 August 2020. Subscription quotas will be distributed by the partner organisations monthly, totalling 10,000 subscriptions over the application period. Available while the quota lasts. HKBN reserves the right of final decision.

#ToughTimesTogether Free broadband for the disadvantaged

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Plan details

Eligibility

Application procedures

Plan details

1. Is there a deadline for application for the free plan?: A: Application period starts from 1 April 2020 to 31 August 2020. Subscription quotas will be distributed by our partner organisations monthly, totalling 10,000 subscriptions over the application period. Available while the quota lasts. HKBN reserves the right of final decision.
2. Can I continue to enjoy the free plan after 24 months?: A: The free service lasts for 24 months. Subscribers must contact HKBN for renewal or cancellation of your subscription before the expiry date.
3. Can I transfer the free plan to others?: A: The Plan is non-transferable, and each applicant can only subscribe to the Plan once.
4. I have two residential addresses. Can I subscribe the plan together?: A: Each applicant is entitled to one free plan quota. Once the applicant has completed the online registration, the registered address cannot be changed to another address even in the event of an unsuccessful installation at the registered address.
5. If my application is successful, do I need to activate all services instantly?: A: If you are a new HKBN customer, you can set a service activation day when you register. The activation date must be within 180 days after service installation.
6. I am using home telephone service from another company. If I choose HKBN Home Telephone Service, do I need to prepare my own device?: A: Please prepare your own telephone for use after service installation.
7. Is HKBN's Home Telephone Service compatible with the Personal Emergency Link Service?: A: Our Home Telephone service is unable to operate during power failure, and is therefore not suitable for those who rely on Personal Emergency Link Service.
8. If I need to relocate after registration, will there be any installation fee for service relocation? If so, how much?: A: The plan's installation fee will be waived for the initial installation, but relevant charges will apply for service relocation. Please refer to HKBN website for these charges: hkbn.net/personal/support/en/accounts-billing.
9. Can I terminate the Plan at any time after registration? Will there be any charges?: A: The contract period of the Plan is 24 months. You can cancel the Plan at any time without a termination fee. However, as each applicant is eligible for the plan once, he/she cannot apply for the plan again after cancellation. A termination fee will be charged if the applicant has a paid Home Telephone subscription within the contract period.

Eligibility

1. I am an existing HKBN customer:

i. Am I eligible for the free plan?: A: Yes, simply indicate this in the application form.
ii. How long does it take to switch to the Plan? Will it take effect immediately?: A: We will process your application within one week upon receiving the application, and it will take effect in the next billing statement date at the earliest. Please refer to our acknowledgement for the plan for details.
iii. Will there be any charges for switching to the Plan?: A: We will waive the service charges associated with switching to the Plan.
iv. Will the service charges originally paid be refunded if I switch to the free plan?: A: Any pre-paid fees are non-refundable.
v. My current broadband plan is not 100Mbps. Can I keep the original broadband specifications?: A: 100Mbps broadband service is the sole option for the free plan.
vi. I am currently using a variety of your plans (such as Broadband, Home Telephone Service, myTV SUPER, etc.). How will the other services be arranged if I switch to the free plan?: A: The free plan includes: 100 Mbps Broadband Service, myTV SUPER Alpha Pack and Wi-Fi Concierge. Additional services such as home telephone will incur relevant charges. Please contact HKBN for details of other plans.
vii. Do I need a reinstallation when switching to this free broadband plan?: A: Whether you need a reinstallation service will depend on the service you are using. We will inform you if reinstallation is necessary after receiving your application.
viii. My current broadband service is not registered under my name, how can it be arranged?: A: The free plan must be registered under the Applicant. If the Applicant is not the registrant of the existing broadband plan, please visit one of our HKBN Shops with the registrant to complete a plan transfer before applying for the free plan with the partner organisation.

2. I am using another home broadband provider. Can I apply for the free plan now?

A: Before applying for the plan, please ensure that your contract with other companies has expired or is set to expire, otherwise you may have to bear the costs and liabilities stipulated by the relevant contractual terms.

3. Can I apply for this free plan if I am aged under 18?

A: To be eligible for this plan, applicants must reach the age of 18 when the application is submitted to our partner organisations.

Application procedures

1. Can I submit the application to any partner organisation?

A: Applicants can submit their application to one of the partner organisations such as "Caritas Youth and Community Service", "Evangelical Lutheran Church Social Service - Hong Kong", "Hong Kong Christian Service", "Hong Kong Church Network for the Poor", "The Hong Kong Family Welfare Society", "Hong Kong Young Women's Christian Association", "St. James' Settlement", "The Hong Kong Association For School Discipline And Counseling Teachers" and "The Hong Kong Society of Rehabilitation". Contact details can be found at hkbn.net/ToughTimesTogether-en.

2. Do I need to provide any supporting documents and information for application?

A: You can enquire the partner organisations about the requisite supporting documents and materials, and their designated staff will provide assistance accordingly.

3. How long does it take to approve the application after submitting all the information?

A: It usually takes around 14 working days after the partner organisation have verified your information.

4. Are there any other procedures after my application has been approved?

A: After your application is approved, the partner organisation will send a unique application code to the Applicant. Applicant must complete the relevant information on the designated website within 14 days upon receipt of the application code. Upon completing the online registration, HKBN will process the relevant application:

New customers: HKBN will inform customers about the plan and installation details via email. Our designated staff will contact you if there is any problem with the information.
Existing customers: HKBN will inform customers of the plan details via email. If installation is required, our designated staff will contact you.

5. What can I do if I do not know how to subscribe online?

A: Don't worry, staff members from partner organisations will provide assistance. Please visit hkbn.net/ToughTimesTogether-en to contact one of our partner organisations.

6. How long will it take to get the installation service after the application procedure is completed?

A: For new HKBN customers, the installation date and time can be chosen when registering online. Installation normally takes place within one week after registration.

7. Is successful installation guaranteed for eligible applicants?

A: The Plan shall apply to applicants whose address is within designated residential areas. If the Applicant is a new customer of HKBN, the service installation address must have no provision of HKBN broadband service within 120 days prior to registration. Whether an installation will be successful at the address will be determined by the HKBN arranged technician on-site.

Terms and Conditions

Following our relief measure of providing 1-month service fee waiver for customers, we continue to tide these tough times together with Hong Kong's disadvantaged individuals and households by offering 10,000 free broadband subscriptions for 2 years to ease their financial burden.

Services included with the 2-year broadband subscription:

Criteria for eligibility:

Application procedures :

Application starts from 1 April, please contact our partner organisations

FAQ